Tag Archives: work from home

Job Listing: Telephonic RN Care Manager

Company: ComplexCare Solutions, Inc.
Location: Connecticut

Job Description:

The Telephonic RN Care Manager will be responsible for the following duties:

• Care Management: Perform care management as trained by ComplexCare Solutions.
• Barrier Identification: Identify and act upon barriers to care using appropriate community and CCS resources, including social workers, DME, homecare, etc.
• Hospitalization Reduction: Utilize care management to reduce hospitalization and readmission rates.
• Adherence to Policies: Follow CCS policies & procedures and best practices, including:
  • Documentation: Assessments and reassessments of body systems, environment, social, behavioral, financial, and functional abilities.
  • Discharge Planning: Develop and implement discharge plans.
  • Productivity Standards: Connect with 8 members a day.
  • PHV Visits: Conduct visits within 48-72 hours of discharge.
• Enrollment Assessments: Conduct enrollment assessments of assigned patients, including evaluation of physiological, psychosocial, environmental, financial, and health-related behavior domains.
• Care Planning: Establish a plan of care with patients, providers, and payers, continuously reassessing cost-efficient and appropriate levels of care.
• Team Collaboration: Enhance communication and collaborative relationships with multidisciplinary healthcare team members.
• Continuity of Care: Emphasize continuity of care to reduce or eliminate fragmentation, duplication, and gaps in the treatment plan.
• Patient Advocacy: Act as a patient advocate, protecting privacy and confidentiality issues.
• Patient Education: Provide patient education, monitor health needs, and coordinate community resources.
• Risk Prevention: Prevent adverse patient occurrences when possible and intervene quickly to minimize poor outcomes.
• Patient Empowerment: Facilitate patient empowerment and quality of life by promoting educated, independent patient choice on all aspects of care.
• Quality Review: Collect quality review data to support outcome measurements.
• Resource Knowledge: Maintain a comprehensive working knowledge of community resources, payer requirements, and network services for the target population.
• Health Promotion: Identify opportunities for health promotion and illness prevention.
• Professional Development: Demonstrate accountability for professional practice by participating in educational programs to increase case management knowledge base and skill set.
• Case Studies: Participate in practice case studies.

Education/Experience Requirements:

• Licensure: Registered Nurse with current state licensure.
• Experience: Minimum of 5 years in a case management, clinical, or discharge planning role; at least 1 year in case management preferred.
• Medicare/Medicaid Experience: Experience with Medicare/Medicaid skilled visits within the last year.
• Knowledge: Strong professional knowledge and experience in the adult population and chronic disease management.
• Certification: Current CPR certification.
• Driver License: Valid driver license.
• Preferred Experience: OASIS experience within the last year.
• Homecare: Homecare experience required.

For more details and to apply, visit ComplexCare Solutions.

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Job Opportunity: Automation Support Assistant at NCL Corporation

Location: Miami, FL

Company: NCL Corporation

Role Overview: NCL Corporation is seeking an Automation Support Assistant to join their team in Miami, FL. This role involves providing comprehensive support to customers navigating the NCL.COM platform, ensuring a smooth and positive experience for all guests.

Key Responsibilities:

• Customer Assistance:
  • Handle incoming calls from customers needing help with NCL.COM.
  • Assist guests with creating online accounts and resetting passwords.
  • Guide guests through online check-in, electronic cruise documents, shore excursions, and amenities.
• Troubleshooting:
  • Identify and resolve system issues for guests.
  • Escalate unresolved issues to the appropriate next level.
• Guest Interaction:
  • Maintain patience and consistency during troubleshooting to ensure guest satisfaction.
  • Adhere to required call handling behaviors and metrics.
• Reservations Support:
  • Provide support for reservations as needed.
• Quality Assurance:
  • Implement corrective actions based on quality observations.
• Team Collaboration:
  • Exhibit teamwork, integrity, and respect to foster a trusting work environment.
• Additional Duties:
  • Perform other job-related tasks as assigned.

Qualifications:

• Education:
  • High school diploma or equivalent.
• Experience:
  • Proficiency in computer and internet use.
  • Previous call center experience is preferred.

NCL Corporation values a collaborative and respectful work environment and seeks individuals who demonstrate these qualities.

For more information and to apply, visit NCL Careers.

This Automation Support Assistant role at NCL Corporation offers a great opportunity for individuals with strong customer service and technical skills. If you meet the qualifications and are interested in joining a dynamic team, consider applying today.

Crop Insurance Adjuster in Jonesboro, AR

Company: ProAg
Location: Jonesboro, AR

ProAg is seeking a Crop Insurance Adjuster for its Jonesboro, AR location. This role involves a variety of responsibilities essential for effective claims management and customer service.

Key Responsibilities

Essential Functions:

• Field Inspections:
  • Perform field inspections
  • Read maps and aerial photos
  • Measure fields and inspect storage bins
  • Discuss findings or crop losses with producers
• Claims Handling:
  • Exercise independent judgment in managing complex and non-routine claims
  • Escalate problematic claims to the Area Claims Supervisor
• Communication:
  • Convey regulations and interpretations to claimants, agents, and industry professionals
  • Articulate the company’s position on industry topics, including the development of new specialty crops
• Workload Management:
  • Efficiently manage claim workload
  • Provide excellent customer service
  • Adhere to ProAg performance standards, including regular communication with insureds and professional daily business conduct
• Fact-Finding:
  • Determine the cause and percentage of loss through fact-finding
• System Usage:
  • Properly use ProAg systems (ProAgWorks, Fieldworks) to record and transmit loss information
• Regulation Knowledge:
  • Maintain knowledge of RMA rules and regulations, as well as ProAg procedures for MPCI, Crop Hail, and Federal Crop Insurance regulations
• Training:
  • Attend training sessions at State, Regional, or National levels as directed

For more information and to apply, visit ProAg Careers.

Virtual Client Service Representative – KMC Logistics, Auburn, AL

KMC Logistics, based in Auburn, Alabama, is seeking a Virtual Client Service Representative. This role offers the opportunity to work remotely, avoiding the daily commute, while contributing to a dynamic team. KMC Logistics values ongoing training, teamwork, and flexibility, aiming to cultivate a positive work environment.

Responsibilities

As a Virtual Client Service Representative, you will be responsible for a variety of tasks essential to the company’s operations:

• Daily Communication: Contact assigned clients on a daily basis to ensure their needs are met.
• Client Outreach: Make 750 calls per month to individuals seeking automobile transportation services.
• Conversion Goals: Maintain a conversion rate of 5% or higher.
• Contract Management: Write and review contracts with clients and shippers, ensuring clarity and accuracy.
• Service Explanation: Use consultative selling techniques to explain KMC Logistics’ services to potential clients.
• Warm Calling: Utilize leads provided by the company to engage with potential clients professionally.

Requirements

To be considered for this role, candidates must meet the following qualifications:

1. Location: Must reside within a 60-mile radius of the local site office.
2. Education: High School Diploma or General Education Degree (GED).
3. Technical Skills:
   • Proficiency in Microsoft Office Suite.
   • Ability to navigate and utilize multiple cloud-based systems daily.
4. Communication Skills:
   • Speak professionally while representing KMC Logistics.
   • Effectively use warm calling techniques.

Benefits

KMC Logistics offers a range of benefits designed to support employee well-being:

• Health Coverage: Eligibility for health, dental, and vision insurance after 90 days of satisfactory employment.
• Flexible Work Schedule: After completing training, employees can select from one of four flexible work schedules.
• Telework Environment: Work from home, avoiding the hassle of morning and evening traffic.

For more information and to apply, visit the KMC Logistics website.

Data Entry Specialist Position at Kimco Services in Buckhead, GA

Kimco Services is seeking a Data Entry Specialist for a part-time, work-from-home opportunity based in Buckhead, GA. This role requires a candidate who resides locally in the Atlanta area and is available to work 20-30 hours per week, including nights and weekends.

Key Responsibilities:

• Maintain and update customer and account information in the company database.
• Compile and sort data to prepare it for computer entry.
• Utilize advanced skills in Microsoft Excel, including frequent use of formulas, to manage and process data.

Requirements:

• Location: Must live in the Atlanta, GA area.
• Training: Must be able to attend two weeks of training at the company’s Atlanta office.
• Education: GED or High School Diploma required.
• Skills: Proficiency in Microsoft Excel is essential.

Additional Information:

• Benefits: This position offers medical insurance.
• Screening Requirements: Candidates must pass a drug screen, criminal background check, and other pre-employment screenings.

Kimco Services is an Equal Opportunity Employer committed to creating a diverse and inclusive work environment.

For more details and to apply, visit Kimco Services.