Tag Archives: WA

Reservation Sales Agent I at Holland America Line

Seattle, WA – Carnival Corporation

Holland America Line, a proud member of Carnival Corporation, invites dedicated individuals to join their team as a Reservation Sales Agent I. Situated in the vibrant city of Seattle, with its office overlooking the Elliott Bay waterfront, this role promises to be a unique opportunity to contribute to the mission of creating once-in-a-lifetime experiences for guests.

Job Details:

1. Responding to Inquiries:
   • Handling inbound calls from Travel Professionals and consumers.
   • Utilizing superior customer service skills to build rapport, recommend, and book cruises, Land and Sea Journeys, and options.
2. Knowledgeable Resource:
   • Serving as a knowledgeable resource for travel professionals and consumers.
   • Providing quality customer service on all calls and maintaining departmental telephone service level goals.
3. Remote Work:
   • Training and working from home for selected candidates.

Responsibilities:

1. Customer Service Excellence:
   • Applying professional customer service techniques for sales and booking inquiries.
   • Proactively addressing problems on reservations, ensuring seamless resolution.
2. Self-Motivation:
   • Being a motivated self-starter, achieving personal goals, and supporting departmental objectives.
3. Documentation:
   • Documenting customer information, recapping itineraries, and advising on terms and conditions.
4. Problem Solving:
   • Resolving issues by collaborating across departments.
5. Special Projects:
   • Undertaking any special projects directed by the Supervisor or Manager of Reservations.

Requirements:

1. Technical Prerequisites:
   • Access to high-speed broadband internet for a business line connection.
   • Residing in Washington State, Oregon, Colorado, Florida, or Georgia with a dedicated, quiet workspace at home.
2. Skills and Traits:
   • Excellent communication, listening, problem-solving, and decision-making skills.
   • Previous sales or customer service experience, preferably in the travel or hospitality industry.
3. Flexibility:
   • Flexibility in scheduling to work overtime, evenings until 7 pm, and weekends when required.

Benefits:

1. Time Off Benefits:
   • 8 paid holidays, paid vacation, and paid sick time.
2. Travel Privileges:
   • Generous Cruise and Travel Privileges for employees and their families.
3. Health Plans:
   • Complete benefit plans including medical, dental, vision, and flexible spending accounts.
4. Wellness Programs:
   • Health and wellness programs with discounted health benefits and memberships.
5. Financial Support:
   • Tuition Reimbursement up to 80%, with a maximum of $2000 per fiscal year.
6. Retirement Benefits:
   • 401(k) with a company match of 33% on employees’ first 6% contribution and 100% vesting after 4 years of service.
7. Profit Sharing and Stock Plans:
   • Profit Sharing Plan eligible after 1 year of service.
   • Employee Stock Purchase Plan with a discount on Carnival Corporation stock.
8. Training and Development:
   • In-house Discover University courses on professional development.
9. Rewards and Incentives:
   • Employee Recognition and Reward Programs, rideshare, financial commuter incentives, and special discounts for local venues, banking services, and retail stores.

To apply for this exciting opportunity, visit CruiseTalent. Act quickly; opportunities like these don’t linger!