Tag Archives: telecommuting

Fraud Investigator (Medicare & Medicaid) for Catapult Consultants

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Medicare and Medicaid Fraud Investigator at Catapult Consultants

Introduction: Catapult Consultants, a leader in the field of program integrity, is currently seeking a meticulous and experienced Fraud Investigator specializing in Medicare and Medicaid billing. This challenging position involves working collaboratively within a multidisciplinary team to uncover instances of fraud, waste, and abuse in billing by healthcare providers. The individual will play a crucial role in developing complex cases that may involve high financial stakes, sensitive issues, or necessitate referral to law enforcement.

Position Details:

  1. Location and Schedule:
    • Full-time position with comprehensive benefits
    • Office locations in Brookfield, WI; Lisle, IL; Bingham Farms, MI; Grove City, OH; or Omaha, NE
    • Qualified candidates with health care program integrity experience may be eligible for remote work in specified states
  2. Qualifications:
    • High School diploma required
    • Minimum of 1 year of experience in program integrity investigation or a related field
    • Valid driver’s license required
    • Intermediate knowledge of Microsoft Word, Excel, Outlook, and PowerPoint
    • Highly-motivated, detail-oriented professional with excellent analytical, organizational, verbal & written communication, and follow-up skills
  3. Preferred Qualifications:
    • Bachelor’s or Master’s degree in Criminal Justice, Statistics, Data Analysis, Accounting, Finance, Healthcare, or Business-related field
    • Certified Fraud Examiner (CFE) certification
    • Knowledge of statistics, data analysis techniques, and advanced computer skills
    • Experience in fraud detection and investigation within the Medicare program
    • Experience working with a Medicaid program in specified states

Responsibilities:

  1. Independent Investigations:
    • Conducts thorough investigations in response to potential fraud, waste, or abuse situations.
  2. Data Analysis:
    • Utilizes data analysis techniques to detect aberrancies in Medicare claims data and proactively develops leads from various sources.
  3. Referral and Recoupment:
    • Completes written referrals to law enforcement and initiates recoupment of overpaid monies.
  4. Coordination:
    • Refers instances of unethical or improper practices to appropriate entities and coordinates with state programs for Medicaid-related issues.
  5. Information Sharing:
    • Responds to requests for information from law enforcement and maintains cases referred to them.
  6. Fraud Determinations:
    • Makes potential fraud determinations using internal guidelines and relevant regulations.
  7. Alerts and Vulnerabilities:
    • Develops and prepares Fraud Alerts and Program Vulnerabilities for submission to CMS.
  8. Stakeholder Engagement:
    • Collaborates with Medicare contractors, law enforcement, and other stakeholders, sharing information on ongoing investigations.
  9. Administrative Actions:
    • Pursues applicable administrative actions during investigation/case development.
  10. Documentation and Reporting:
    • Maintains chain of custody on all documents, follows confidentiality guidelines, and compiles necessary documentation.
  11. Support and Other Duties:
    • Provides support for cases at hearing/appeal and ALJ level and performs additional duties contributing to UPIC goals and objectives as assigned by PI Management.

Catapult Consultants is offering an exciting opportunity for a motivated and skilled individual to contribute to the crucial task of ensuring program integrity in Medicare and Medicaid billing. If you meet the qualifications and seek a challenging yet rewarding role, apply now through Catapult Consultants. Remember, jobs fill quickly!

Remote Services Technician for Support.com

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Remote Services Technician Role with Support.com

Support.com, a company listed on NASDAQ under the ticker symbol SPRT, is on the lookout for adept individuals to join their team as Remote Services Technicians. Based in Asheville, NC, this entry-level position offers a unique opportunity for individuals to provide top-notch customer service from the comfort of their homes. In this article, we will delve into the responsibilities, required skills, and the dynamic environment that defines this remote role.

Role Overview

The Remote Services Technician role revolves around delivering world-class customer service in a fast-paced 24×7 virtual environment. Key responsibilities include answering inbound calls, determining the scope of customer issues, and efficiently resolving service-related problems for high-speed internet and wireless gateways. This role requires a commitment to providing a superior customer experience, all while working collaboratively in a virtual setting.

Key Responsibilities

  1. Customer Interaction Management
    • Answer inbound calls and greet customers professionally.
    • Determine the scope of customer issues effectively.
    • Manage credit card processing when necessary.
  2. Issue Resolution
    • Resolve customer issues in a timely manner.
    • Document all customer interactions accurately.
    • Adhere to quality standards set by the company and client.
  3. Professional Representation
    • Represent the company in a professional and ethical manner.
    • Maintain a high level of customer satisfaction with a focus on first call resolution.
  4. Technical Skills
    • Set up and repair home networks, including wireless configuration for various operating systems.
    • Configure Windows networks on multiple versions.
    • Set up routers and peripherals, such as game consoles, tablets, printers, and wireless printers.

Required Skills

  1. Communication Skills
    • Excellent written and oral communication skills.
    • Ability to communicate technical directions to inexperienced users over the phone.
  2. Technical Aptitude
    • Ability to interpret flow charts and learn new technical concepts quickly.
  3. Multitasking and Problem-Solving
    • Strong organizational and multitasking skills.
    • Ability to problem-solve in a fast-paced, changing environment.
  4. Adaptability
    • Ability to work in a structured environment with scheduled rest and meal periods.
    • Type at a speed of 30 to 40 words per minute.

Application Process

If you are up for the challenge and meet the requirements, consider applying for this remote position with Support.com. To apply, visit Support.com Careers. Please note that this is a dynamic opportunity, and interested candidates are encouraged to act promptly.

The Remote Services Technician role with Support.com provides a chance to be part of a best-in-class technology services team, offering a professional and virtual work environment. This position requires individuals who are not only technically adept but also possess excellent communication and problem-solving skills. If you are ready to navigate the virtual realm of customer support, this could be the opportunity you’ve been looking for.

Reservation Sales Agent I for Carnival Corporation

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Reservation Sales Agent I at Holland America Line

Seattle, WA – Carnival Corporation

Holland America Line, a proud member of Carnival Corporation, invites dedicated individuals to join their team as a Reservation Sales Agent I. Situated in the vibrant city of Seattle, with its office overlooking the Elliott Bay waterfront, this role promises to be a unique opportunity to contribute to the mission of creating once-in-a-lifetime experiences for guests.

Job Details:

  1. Responding to Inquiries:
    • Handling inbound calls from Travel Professionals and consumers.
    • Utilizing superior customer service skills to build rapport, recommend, and book cruises, Land and Sea Journeys, and options.
  2. Knowledgeable Resource:
    • Serving as a knowledgeable resource for travel professionals and consumers.
    • Providing quality customer service on all calls and maintaining departmental telephone service level goals.
  3. Remote Work:
    • Training and working from home for selected candidates.

Responsibilities:

  1. Customer Service Excellence:
    • Applying professional customer service techniques for sales and booking inquiries.
    • Proactively addressing problems on reservations, ensuring seamless resolution.
  2. Self-Motivation:
    • Being a motivated self-starter, achieving personal goals, and supporting departmental objectives.
  3. Documentation:
    • Documenting customer information, recapping itineraries, and advising on terms and conditions.
  4. Problem Solving:
    • Resolving issues by collaborating across departments.
  5. Special Projects:
    • Undertaking any special projects directed by the Supervisor or Manager of Reservations.

Requirements:

  1. Technical Prerequisites:
    • Access to high-speed broadband internet for a business line connection.
    • Residing in Washington State, Oregon, Colorado, Florida, or Georgia with a dedicated, quiet workspace at home.
  2. Skills and Traits:
    • Excellent communication, listening, problem-solving, and decision-making skills.
    • Previous sales or customer service experience, preferably in the travel or hospitality industry.
  3. Flexibility:
    • Flexibility in scheduling to work overtime, evenings until 7 pm, and weekends when required.

Benefits:

  1. Time Off Benefits:
    • 8 paid holidays, paid vacation, and paid sick time.
  2. Travel Privileges:
    • Generous Cruise and Travel Privileges for employees and their families.
  3. Health Plans:
    • Complete benefit plans including medical, dental, vision, and flexible spending accounts.
  4. Wellness Programs:
    • Health and wellness programs with discounted health benefits and memberships.
  5. Financial Support:
    • Tuition Reimbursement up to 80%, with a maximum of $2000 per fiscal year.
  6. Retirement Benefits:
    • 401(k) with a company match of 33% on employees’ first 6% contribution and 100% vesting after 4 years of service.
  7. Profit Sharing and Stock Plans:
    • Profit Sharing Plan eligible after 1 year of service.
    • Employee Stock Purchase Plan with a discount on Carnival Corporation stock.
  8. Training and Development:
    • In-house Discover University courses on professional development.
  9. Rewards and Incentives:
    • Employee Recognition and Reward Programs, rideshare, financial commuter incentives, and special discounts for local venues, banking services, and retail stores.

To apply for this exciting opportunity, visit CruiseTalent. Act quickly; opportunities like these don’t linger!

Customer Service Specialist for GC Services

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A Closer Look at the GC Services Opportunity in Mesa, AZ

GC Services, a renowned name in the customer service industry, is on the lookout for a meticulous individual to fill the position of Customer Service Specialist in Mesa, AZ. This role is not just about answering calls; it’s about providing quality service and valuable information to inbound callers, offering insights into an array of products. Let’s delve into the specifics of this engaging opportunity.

1. Key Responsibilities

  • Answering the Call: Handling incoming and outgoing telephone calls for GC Clients, delivering a professional and courteous demeanor.
  • Product Knowledge Guru: Providing accurate information about client products and services, educating callers on effective usage.
  • Smooth Operator: Managing customer calls with finesse, irrespective of the difficulty level, ensuring a courteous and business-like approach.
  • Digital Record Keeping: Executing data entry on tracking systems to record call notes, questions, and suggestions.
  • Tech Savvy: Demonstrating basic troubleshooting skills for internet/phone outages.
  • Team Collaboration: Attending regularly scheduled video conferences for team meetings and one-on-one coaching.

2. Essential Qualifications

  • Educational Foundation: A High School Diploma or GED is a prerequisite for this role.
  • Experience Matters: No prior experience is necessary, making it an ideal opportunity for those stepping into the customer service realm.
  • Tech Prowess: Proficiency in basic computer skills, including fast and accurate typing, effective mouse usage, and a basic understanding of Windows-based operating systems.

3. Professional Conduct

  • Punctuality is Paramount: Adhering to Company attendance, punctuality, and meal and rest break requirements.
  • Performance Excellence: Maintaining concentration and focus to meet performance goals, handling pressure positively in a dynamic environment.
  • Team Harmony: Nurturing a good working relationship with assigned supervisors and coworkers.

4. Additional Insights

  • Flexibility is Key: Reacting positively to an ongoing, changing environment and demonstrating adaptability.
  • Going the Extra Mile: Performing additional duties as required by management, showcasing a commitment to excellence.

5. Application Process

Explore the details and submit your application here. Remember, opportunities like these move swiftly, so act promptly to secure your chance to contribute to GC Services’ commitment to exceptional customer service.

Customer Service Representatives for Randstad

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Join Randstad in Greenville, SC

Randstad presents a compelling offer for individuals seeking a stable and long-term position as a Customer Service Representative. This role, tailored for those with a penchant for technical support and customer interaction, opens the door to a fulfilling career in the heart of South Carolina.

Position Overview

  • Title: Customer Service Representative
  • Location: Greenville, SC (Remote)
  • Hourly Rate: $10.00 (Overtime Available)

Responsibilities at a Glance

  1. Inbound Customer Service Calls: Engage with customers professionally and attentively.
  2. Product Queries: Assist existing customers in navigating through product-related inquiries.
  3. Technical Support: Provide valuable guidance to customers using tax software.

Requirements for Success

  • Entry Level: This position is an excellent entry point for individuals eager to delve into the realm of customer service.
  • Technical/Product Support Experience: While preferred, it’s not mandatory; we welcome those with a passion to learn.
  • Background Check: Ensure a seamless onboarding process.
  • Home Office Essentials: A landline, computer monitor, keyboard, and mouse are necessary tools. A Mac mini and webcam will be provided.

Compensation and Benefits

  • Hourly Rate: $10.00, with overtime opportunities.
  • Incentives: Engage in monthly contests and seize the chance for additional rewards.
  • Sign-On Bonus: $50 awaits upon successful completion of the 30-day onboarding period.

Shift Flexibility

  • 1st and 2nd Shift: Varied start times cater to diverse schedules.

Embark on a career journey with Randstad by applying at Indeed – Randstad. The opportunity to shape your professional destiny is just a click away.

Note: Positions fill swiftly; act promptly to secure your spot.

 

Telephonic Interviewer for Long Term Care Group

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Telephonic Interviewer for Long Term Care Group in Arizona

This position demands a professional adept at telephonic conversations, armed with a high level of precision and attention to detail.

Responsibilities: Delving into the Depths

  1. Conducting Interviews with Finesse
    • Conduct telephonic interviews in a quiet, distraction-free environment.
    • Handle calls from CSR area, ensuring seamless interviews with Long Term Care applicants.
  2. Mastering the Art of Data Collection
    • Utilize pre-determined follow-up questions for comprehensive data gathering.
    • Provide concise, accurate documentation of the client’s health history.
  3. Scripted Precision
    • Document history and lifestyle information vital to the Underwriting process using scripted follow-up questions.
    • Tactfully refocus applicants when necessary to maintain relevance.
  4. Timeliness and Efficiency
    • Complete all interviews promptly, adhering to department guidelines.
    • Maintain an 85% productivity level and a minimum 96% quality standard on all telephonic interviews.
  5. Meeting Commitments
    • Attend in-office meetings for an average of four hours per month.
    • Engage in a comprehensive five-day training session.
  6. Adaptability and Initiative
    • Undertake any other duties assigned within the realm of responsibility.

Minimum Qualifications: The Foundations

  • Availability and Commitment
    • Prefer availability for afternoons, evenings (M-F), and Saturdays.
    • High school diploma.
  • Technical Proficiency
    • Attend a five-day training session in Woodbury, MN.
    • Proficient in basic computer software with troubleshooting capabilities (Microsoft Office Suite).
    • Minimum typing speed of 40 words per minute.
    • Basic functional math skills.
  • Work Environment
    • Work accurately and efficiently under deadline pressures.
    • Heavy telephone and computer use.

Preferred Qualifications: The Extra Mile

  • Educational Prowess
    • Preferably possess an Associate’s or Bachelor’s Degree in Business Administration.
  • Experience and Connectivity
    • 1-2 years of prior geriatric and/or mental health nursing and assessment experience.
    • Work From Home (WFH) employees must have high-speed internet connectivity and an analog or digital phone line.
  • Technical Expertise
    • Database experience is preferred.

Apply with Purpose

For those seeking a role in the insurance domain, this opportunity beckons.  Apply Now – Positions are in high demand. Act swiftly to secure your place on this compelling journey.

Scheduling Coordinator for OurHealth

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Scheduling Coordinator at OurHealth

Indianapolis, IN – OurHealth, is seeking a Scheduling Coordinator to join its dedicated team. OurHealth’s commitment to enhancing the healthcare journey through personalized care and a robust referral network underscores the essence of this opportunity. Positioned at the heart of downtown Indianapolis, with provisions for remote work, this role promises a dynamic environment ripe for professional growth.

Mission and Vision: Pioneering Healthcare Transformation

At OurHealth, the mission is clear: to revolutionize the consumer healthcare experience. This vision is underpinned by a steadfast commitment to leveraging compassion, technology, and science to steer individuals toward improved health and lasting happiness. As a Scheduling Coordinator, you’ll play a pivotal role in actualizing these aspirations.

What Sets Us Apart: Benefits and Perks

OurHealth prioritizes its employees’ well-being, offering a range of benefits designed to foster a harmonious work-life balance:

  • Collaborative engagement with a team of providers to directly influence patient outcomes.
  • Emphasis on wellness and preventive care, aligning with our mission to promote holistic health.
  • Day shift schedules ensuring work-life equilibrium.
  • Comprehensive benefits package encompassing medical, dental, and vision coverage.
  • Generous paid time off, including company-paid holidays.
  • Participation in a 401(k) program with a matching component.
  • Access to the clinic facilities for personal healthcare needs.

A Day in the Life: Core Responsibilities

As a Scheduling Coordinator at OurHealth, you’ll embark on a journey defined by purpose and impact. Your responsibilities will encompass a diverse array of tasks, including:

  1. Customer Service Excellence: Serve as a frontline ambassador for OurHealth, engaging with patients via email and phone within a call center framework.
  2. Efficient Appointment Management: Utilize Electronic Medical Records (EMR) systems to schedule health coaching sessions and clinic appointments, ensuring seamless coordination.
  3. Effective Triage: Prioritize incoming scheduling calls and address diverse patient requests with adeptness and professionalism.
  4. Collaborative Integration: Work closely with the Member Relations team and other departments to infuse customer service principles into operational workflows.
  5. Feedback Management: Monitor client and patient feedback channels, escalating concerns to relevant stakeholders for prompt resolution.
  6. Professional Communication: Interact with patients courteously, navigating potential conflicts with finesse and empathy.
  7. Meticulous Record-Keeping: Maintain accurate documentation within designated systems, upholding data integrity standards.
  8. Wellness Program Support: Facilitate data entry and customer support for wellness and incentive programs, championing proactive engagement.
  9. Patient Outreach: Initiate contact with patients to verify and update information within the OurHealth portal, ensuring data accuracy.
  10. Adaptable Support: Flexibility is key; be prepared to undertake additional duties in support of the Member Relations team’s objectives.

Join Our Team: Apply Today

This opportunity to join OurHealth’s dynamic workforce offers a compelling blend of purpose, growth, and camaraderie. If you’re ready to make a meaningful impact within a forward-thinking healthcare ecosystem, seize the chance to apply now.

Link to Apply: OurHealth Careers

Customer Service Rep

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Customer Service Representative

Duties and Responsibilities

  1. Online Liaison: Responding to customer inquiries, troubleshooting issues, and addressing concerns primarily through online platforms.
  2. Technical Savvy: Demonstrating adeptness with online tools and research, ensuring efficient problem-solving.
  3. Customer Advocacy: Upholding a commitment to excellent service, understanding customer needs, and providing timely solutions.

Key Details of the Position

  • Flexible Hours: Work from the comfort of home, with shifts available between 9AM to 10PM Eastern Time, accommodating varied schedules including weekends.
  • Hourly Compensation: Earn between $15.00 and $20.00 per hour, with additional bonuses, paid training, and opportunities for advancement.
  • Operational Dynamics: Adhere to assigned schedules within operating hours, with the possibility of occasional overtime based on business demands.

Qualifications and Requirements

  1. Educational Background: High School Diploma or equivalent.
  2. Technical Proficiency: Basic typing, phone, and computer navigation skills, along with internet and email proficiency.
  3. Customer-Centric Traits: Ability to empathize, prioritize customer needs, and maintain composure during conflicts.
  4. Equipment and Environment: Secure a quiet home office environment, equipped with a computer (Windows 7 or better), high-speed internet, and a compatible headset with a microphone.
  5. Residency: Must be a US resident currently residing in a hiring state.

While the job listing may have closed, the essence of this opportunity resonates beyond its confines. It underscores the evolving landscape of customer service, where virtual interactions demand a blend of technical prowess and human empathy. For those embarking on such roles, success lies in embracing the digital realm while staying rooted in the timeless principles of customer satisfaction.

JOB CLOSED

Inside Sales Representative for Aleant

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Inside Sales Representative Opportunity with Aleant in Marietta, GA

Aleant, in collaboration with one of the leading B2B online payment software and services companies, is seeking Inside Sales Representatives to join their team. This role offers a competitive salary of $55,000 per year along with commission opportunities. Located in North Atlanta, GA, this position provides the chance to work with a dynamic team within a rapidly growing organization.

Position Description

  • Position: Inside Sales Representative, Full-time
  • Location: North Atlanta, GA

Position Summary

The Inside Sales Executive will play a vital role in the sales team, contributing to the ongoing success and expansion of the business. Candidates should demonstrate a proactive approach to building relationships and be self-motivated. This role offers potential for career advancement within a sales-driven culture.

Qualifications/Competencies

  • 1 to 2 years of inside sales experience
  • Strong phone communication skills
  • Proficiency in web presentation tools
  • Excellent verbal and written communication
  • Track record of exceeding sales quotas
  • Ability to conduct effective online demos
  • Strong organizational skills
  • Proficiency in MS Office and CRM software

Responsibilities/Outcomes

  • Source new sales opportunities through inbound leads and outbound outreach
  • Qualify leads and pass them to appropriate sales executives
  • Achieve sales quotas consistently
  • Convey company values and identify sales opportunities effectively
  • Maintain a full sales pipeline and keep detailed records of activities
  • Collaborate within the team environment, sharing knowledge and assisting colleagues

Work Environment

  • Some travel may be required for trade shows
  • Monday to Friday schedule, 8:30am – 5:30pm (hours may vary)
  • Focus on new business development
  • Base salary of $55,000 plus commissions
  • Benefits include health insurance, 401k plan, and 3 weeks PTO
  • Training provided at the Atlanta corporate office

Apply Now

If you meet the qualifications and are ready to take on this exciting opportunity, apply now through the Aleant website. Don’t wait, as positions fill quickly!

Link to Apply

Part-Time Customer Relations Associate for Pier 1 Imports

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Customer Relations Associate with Pier 1 Imports

Overview

Are you someone who finds fulfillment in assisting others? Do you dream of escaping the daily grind of traffic jams to spend more quality time with loved ones? Pier 1 Imports presents an enticing work-from-home opportunity that might just be the perfect fit for you.

As a renowned brand passionate about providing exceptional customer service and sales experiences, Pier 1 Imports is seeking motivated individuals to join their team as part-time Customer Relations Remote Associates. This role involves handling incoming calls from customers, resolving issues, and ensuring a seamless purchasing process. While the schedule may vary week by week and include weekends, this position promises a dynamic environment where every member of the team is valued and celebrated.

Responsibilities

  1. Customer-Centric Support:
    • Engage with customers to ensure their interactions with Pier 1 Imports are met with superior service and quality.
    • Consistently meet or exceed service levels, fostering positive experiences for every customer.
  2. Identifying Opportunities:
    • Analyze customer feedback to identify trends and areas for improvement, including products, delivery processes, and website functionalities.
    • Seize opportunities to upsell and cross-sell products to enhance customer satisfaction and drive sales.
  3. Miscellaneous Projects:
    • Undertake additional projects as required, contributing to the continuous enhancement of customer service operations.

Qualifications

  • Geographical Requirements:
    • Reside in Tarrant, Parker, Wise, Ellis, Denton Johnson, Hood, or Dallas Counties.
  • Technical Prerequisites:
    • Possess high-speed hardwired internet (minimum 6mb/second) dedicated for work; computer equipment and headset provided.
    • Maintain a distraction-free workspace conducive to productivity.
  • Flexibility and Commitment:
    • Be open to occasional onsite work at the Corporate Office for coaching, administrative duties, and meetings (at least 2 days per month).
    • Demonstrate a customer service and/or sales background with proficiency in word processing programs and PC usage.
  • Communication Skills:
    • Exhibit strong oral and written communication skills, with adaptability and attention to detail.
  • Independence and Availability:
    • Capable of working independently and willing to work holidays, nights, and weekends to meet business demands.

Hours of Operation

  • Monday-Friday: 7:00 am to 9:00 pm
  • Saturday: 8:00 am to 9:00 pm
  • Sunday: 10:00 am to 6:00 pm (Extended hours during Holiday Season from November through mid-January)

Mandatory Training Dates

  • April 17th – May 5th
    • Monday – Friday: 9:00 am – 3:00 pm (April 20th, 8:00 am – 2:00 pm Store Visit) (Initial 90 days of employment will involve working from the Corporate Office for training and educational purposes)

If you’re ready to embark on a fulfilling journey with Pier 1 Imports, don’t hesitate to apply. Opportunities like this are in high demand and fill quickly.

To apply, visit the Pier 1 Imports job portal here.