French-Speaking Customer Service Representative – Highway Toll Administration (Portland, ME)
The Highway Toll Administration (HTA) is seeking a French-Speaking Customer Service Representative to join their Portland, ME office. This position focuses on delivering customer support related to toll administration across the country.
Key Responsibilities
A typical day may involve tasks such as:
- Answering customer calls and resolving inquiries
- Managing customer concerns through phone, email, and online chat
- Reviewing toll charge disputes and investigating billing inquiries
- Keeping customer addresses up-to-date in the company database
- Acquiring in-depth knowledge of the U.S. toll road system (training provided)
Ideal Candidate Profile
HTA is looking for candidates who meet the following criteria:
- A High School Diploma or equivalent (GED)
- At least one year of customer service experience
- Fluency in both written and spoken French
- Experience handling difficult customer interactions and resolving complex issues
- Excellent communication skills, both verbal and written
- Ability to meet and exceed daily service expectations
- Strong problem-solving skills with the ability to find solutions quickly
- Detail-oriented with strong proofreading abilities
- A positive, drama-free attitude even in challenging situations
Benefits
HTA offers a competitive benefits package, including:
- Medical, dental, and vision coverage (at no cost to employees)
- 401(k) plan
- Educational assistance (up to $3,000 per year)
- Paid time off
To learn more and apply for this position, visit https://www.htallc.com.
This opportunity allows you to join a supportive team in a dynamic environment, where you can develop new skills while contributing to a growing organization.