Customer Service Representative for Esurance in Sioux Falls, SD
Some responsibilities include:
We’re searching for Customer Service Representatives that are enthusiastic, hardworking, and have exceptional people skills for a September 6th class in our Sioux Falls branch!
Are you looking for a full-time career that offers $15.00 hour, shift differential (10% evening, 15% Saturday and 20% Sunday), annual discretionary bonus, benefits on day 1, paid training, tuition reimbursement, casual work environment, a work/life balance, and the opportunity to work from home after 90 days in the Sioux Falls office? If so, don’t hesitate to apply immediately.
Responsibilities:Provides superior phone service to customers.
Treats all customers and coworkers courteously and professionally; handles irate customers in a professional manner.
Learns and maintains a thorough working knowledge of all product information.
Calls customers to provide advice on follow up research items.
Initiates workflow (Webforms) documents with other departments accurately.
Obtains customer feedback information and forwards information to suggestion tracking.
Follows instructions and pre-established guidelines to perform the functions of the job.
Conducts research to determine best resolution to customer issues in balance with business needs.
Promotes the company by providing top-notch service and inviting referrals.
Meets or exceeds Customer Service Rep 1 standards for customer service quality and productivity.
Performs other duties as assigned.Qualifications:
Able to listen attentively and provide excellent customer service skills with difficult callers.
Excellent communication skills both oral and written with the ability to write clearly and the ability to read aloud accurately with proper grammar, good enunciation, and smooth flow.
Able to perform basic mathematical calculations.
Able to operate a phone, computer system, copier, and other office equipment.
Able to adhere to all organizational policies and procedures.
Able to type 35 or more wpm (words per minute).Experience / Education:
High school diploma or equivalent education required.
1 or more years of experience in a customer service or call center environment required.Physical Demands and Work Environment: Representative of those that must be met by an employee to successfully perform the essential functions of this job. Must be able to operate a PC and sit for extended periods of time. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
To find out more visit Indeed.com and search for the position title and company. Apply now. Jobs go fast!