Exploring a Career as a Roadside Assistance Agent with U-Haul in Phoenix, AZ
Job Overview: U-Haul, an equal opportunity employer, is currently seeking Temporary/Seasonal Roadside Assistance Agents to work until October 1st. Operating from Monday to Sunday between 7 am and 7 pm, candidates must be available on specific weekdays and weekends. This opportunity involves providing top-notch customer service with a sense of urgency, identifying and dispatching appropriate repair services, handling escalated calls, and ensuring adherence to policies and procedures.
Responsibilities:
- Diagnosing mechanical issues and arranging timely service for customers.
- Handling incoming calls, providing technical assistance, and documenting events.
- Making decisions based on reason and best judgment in challenging situations.
- Coordinating with U-Haul service providers and reporting personnel.
Requirements:
- Previous call center experience is preferred.
- Dispatching experience is a plus but not mandatory.
- Consistent delivery of positive customer experiences.
- Strong reasoning and decision-making skills.
- Ability to compose detailed documentation using customer verbiage.
- Mechanical and automotive knowledge is beneficial.
- Availability to work on weekends and holidays.
Education/Training:
- 100% commitment during the 4-week paid training is required for a successful career with U-Haul.
Additional Details:
- Full-time position with a salary of $14.00 per hour.
- Job location: Phoenix, AZ.
- Exemplary attendance, written and verbal communication expected.
- Flexible schedules available.
- Opportunities for growth and advancement within the U-Haul team.
How to Apply:
If you are ready to take on a challenging yet rewarding role, visit U-Haul Careers to apply. Act promptly as positions are expected to be filled quickly.
Join the U-Haul team, where exceptional service meets professional growth!