Live Chat and Sales Supervisor for Dyson in Minneapolis-Saint Paul, MN
Some responsibilities include:
Supervisor will have strong leadership in the following areas:
Minimum 3 years’ experience in a leadership role required · Experience supervising at home agents ( workforce management, metrics, coaching, sales…) preferred
1 year in a leadership role within a chat team required (LIVE CHAT)
Experience with social media customer service
1 year in a leadership role within an email team required – Responding to emails dealing with a variety of customer related issues and team
24/7 availability
Minimum 3-5 years’ experience in a call center environment preferred
HS Diploma/GED required · Bachelors degree preferred ·Please apply with an updated resume reflecting the experience for this position. Work from home position.
1* *Market Overview
Dyson moved US customer care operations from Chicago to a dedicated $1.5 million contact centre in nearby Aurora during 2012. The 14,000 sq. ft building provides an acoustically engineered open-plan environment, including space for our 250 Dyson experts to disassemble machines while on support calls.With capacity to handle 30,000 support issues every day, our Aurora site has been designed to expand alongside our growing number of US Dyson owners. Offering them help and advice via telephone, email, social media and online chat.
2* *Function Overview
Our Customer Service team epitomises Dyson’s problem-solving ethos. There’s no query our Ask Dyson teams can’t answer. And there’s no fault our Field Service engineers can’t fix.Driven to turn owners into passionate advocates of the brand, our team makes each experience rewarding. It requires in-depth knowledge and genuine passion for Dyson technology. So we never miss an opportunity to talk about Dyson’s latest machines – and frequently sell products as well as solve problems. From letters and emails, to calls, online and social media, our team is constantly evolving to give better service.
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