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Technical Support Specialist for TERRA Staffing Group

Posted on 06/19/2017 by | Comments Off on Technical Support Specialist for TERRA Staffing Group
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Connecting Professionals Across WA, OR, and AZ

A reputable cloud-based brokerage firm, TERRA Staffing Group, is currently on the lookout for a skilled Technical Support Specialist to join their dynamic team. Based in Bellingham, WA, this full-time, contract position offers a unique opportunity to work remotely, blending technical expertise with top-notch customer service.

Job Overview:

  • Title: Technical Support Specialist – Remote
  • Location: Bellingham, WA
  • Posted: June 16, 2017
  • Work Hours: Full-time, Contract, 8:00am to 5:00pm

Key Responsibilities:

  1. Customer-Centric Approach: Provide world-class customer service and technical support to real estate agents, brokers, and staff.
  2. Remote Collaboration: Work seamlessly from the comfort of your home while staying connected with colleagues through the company’s virtual Google World environment.
  3. Problem Identification and Resolution: Diagnose computer and software issues, update self-help documents for user empowerment, and escalate priority matters to management.
  4. Dynamic Support Engagements: Handle a spectrum of support tasks, from simple password resets to complex computer rescue sessions involving in-depth diagnostics.

Qualifications:

  • AA degree in Computer Science or related field
  • 1-5 years in a high-volume, technical support role with a focus on delivering customer service
  • Knowledge of relevant software computer applications and equipment
  • Excellent communication skills
  • Real Estate background considered a plus
  • Ability to work remotely with no direct in-person supervision

Application Details:

Applicants must reside in WA, OR, or AZ.

If you possess the skills and experience to thrive in this challenging yet exciting position, consider applying today. Explore further details and apply at TERRA Staffing Group. Remember, opportunities like these move swiftly – act promptly.

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Customer Support Specialist for Kraken

Posted on 06/16/2017 by | Comments Off on Customer Support Specialist for Kraken
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Are you someone who thrives on attention to detail, values responsiveness, and has a passion for helping others? If so, Kraken has an exciting opportunity for you to join their team as a Customer Support Specialist in Oregon. This role involves responding to client inquiries via email and live chat, with a primary focus on addressing payment-related issues. As part of the position, you’ll collaborate with partner banks and payment providers to ensure swift processing of clients’ deposits and withdrawals. Beyond that, you’ll be the go-to person for general support, trading inquiries, and other client requests.

Key Responsibilities:

  1. Address client inquiries through email and live chat.
  2. Liaise with partner banks and payment providers to expedite deposit and withdrawal processes.
  3. Provide support on general queries, trading-related matters, and additional client requests.

Desired Qualities:

  • Detail-oriented: A keen eye for accuracy.
  • Responsive: Quick and effective in addressing client needs.
  • Hardworking: Committed to delivering results.
  • Customer-centric: Passionate about assisting people.
  • Security/privacy-focused: Understand the importance of safeguarding sensitive information.
  • Technical proficiency: Capable of creating Excel formulas or executing simple scripts.

Application Process:

  1. Submit your resume.
  2. Complete the cognitive assessment here. (Note: Applicants who do not complete the assessment will not be considered.)

Take the next step in your career—apply now. Jobs fill quickly, and this is your opportunity to contribute to a global team with competitive compensation.

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Accounts Support Specialist for GitHub in Japan

Posted on 06/16/2017 by | Comments Off on Accounts Support Specialist for GitHub in Japan
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GitHub, the epicenter of collaborative coding, is on the lookout for an Accounts Support Specialist based in the Asia Pacific region. The role is open for individuals with legal working authorization in Japan, Australia, or New Zealand, as GitHub extends its global support team.

Responsibilities:

  1. Email Wizardry: Responding to user queries promptly, the Account Support team handles a spectrum of issues from passwords and email verification to billing, legal matters, spam, abuse, account lockouts, fraud, and helping users choose the right plans.
  2. Logic and Spidey Sense: The job demands a logical approach and a keen problem-solving intuition to navigate the complexities of user issues.
  3. Developer Advocacy: The core of the support team is a passion for helping developers. GitHub is not just a platform; it’s a collaborative space where our support team plays a crucial role in enabling users to work better, together.
  4. Writing Prowess: With a focus on swiftness, accuracy, and clarity, the support team boasts excellent writing skills, impeccable grammar, and the ability to convey complex concepts in a simple manner.

Minimum Qualifications:

  1. Geographic Proximity: Residing in Japan, Australia, or New Zealand.
  2. Legal Standing: Current legal working authorization in the aforementioned countries.
  3. Linguistic Excellence: Proficiency in English and grammar.
  4. Penmanship: A unique writing style with a charming personality.
  5. Problem-solving Savvy: Exceptional ability to find and communicate solutions.
  6. Empathy: A strong sense of empathy and advocacy for others.
  7. Experience: Prior experience in customer support and technical background (QA, documentation, or elaborate board games).

Preferred Qualifications:

  1. Remote Work: Experience in remote work environments.
  2. GitHub Familiarity: Previous involvement with GitHub or developers.
  3. Financial Insight: Knowledge of banking or online payment systems.
  4. Web App Support: Experience in supporting web applications.

Who We Are:

GitHub, home to over fifteen million code enthusiasts, offers an unparalleled platform for collaborative coding. With GitHub.com and GitHub Business, individuals and teams can write faster and better code, transforming ideas into reality.

Join the GitHub journey. Apply now at WeWorkRemotely. Jobs fill up swiftly; act now to unlock your potential.

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Customer Care Representative for Ipsy

Posted on 06/16/2017 by | Comments Off on Customer Care Representative for Ipsy
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Customer Care Representative Opportunity at Ipsy in CA, NY, NC, TX

In the heart of ipsy’s commitment to exceptional customer service lies an opportunity for a Customer Care Representative. This pivotal role involves managing sensitive customer interactions, offering creative solutions, and building strong connections within our engaged community. As a representative, you’ll contribute to the core values of ipsy and play a crucial role in enhancing the overall customer experience.

Job Overview:

Location Options:

  • On-site at our San Mateo, CA office or remote work from home.
  • Available to candidates in California, New York, Texas, or North Carolina.

Schedule:

  • Flexible schedule based on your time zone.
  • One weekend shift per week, with 8-hour shifts, five days a week.

Application Requirement:

  • A cover letter is required to understand your motivation and fit for the role.
  • Share a memorable customer experience and highlight the most crucial quality for a customer care professional.

Qualifications:

  • Bachelor’s degree or equivalent experience.
  • 1-3 years in a customer-centric industry.
  • Strong computer and typing skills, proficiency in web-based applications.

The Ideal Candidate:

1. Support Driven:

  • Passionate about problem-solving and enjoys challenges.

2. Perceptive and Empathetic:

  • Anticipates customer needs and adapts communication to diverse personalities.

3. Honest and Authentic:

  • Comfortable being genuine, expressing oneself openly, and functioning well in a team.

4. Reliable and Accountable:

  • Consistent, dependable, adheres to a set work schedule, and takes ownership of work quality.

5. Innovative:

  • Creative thinker offering solutions to complex situations, contributing compelling ideas for positive change.

Responsibilities:

1. Customer Interaction:

  • Respond professionally, friendly, and timely to enhance member knowledge and create positive experiences.

2. Issue Management:

  • Handle sensitive issues professionally, providing thoughtful, prompt resolutions with empathy.

3. Solutions and Insights:

  • Recommend solutions through research and critical thinking.
  • Share insights with product, marketing, and technology teams for overall customer experience improvement.

4. Goals and Projects:

  • Strive to exceed volume and quality goals.
  • Take ownership of additional projects as needed and prioritize them efficiently.

Additional Information:

  • Willingness to work one weekend shift per week.
  • Experience providing customer support via social media is a plus.

Application Link:

Apply now at jobvite.com

Join ipsy as a Customer Care Representative and become an integral part of a team dedicated to elevating the customer experience. This role offers a unique blend of challenge, responsibility, and innovation, making it an excellent opportunity for those passionate about delivering top-notch service in the beauty industry. Apply now to embark on a journey where your support matters.

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Level 1 Survey Phone Support Contractor for Survey Studio

Posted on 06/11/2017 by | Comments Off on Level 1 Survey Phone Support Contractor for Survey Studio
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Survey Studio is individuals seeking a Level 1 Survey Phone Support Contractor. This position, based in the heart of Colorado, offers a chance to contribute to the success of a dynamic team while working remotely. Dive into the details below and discover if this role aligns with your skills and aspirations.

Duties and Responsibilities:

  1. Inbound Support Calls:
    • Handle first-level support calls from contractors, addressing queries, and troubleshooting issues.
    • Review survey photos with precision, ensuring completeness and accuracy of collected data.
  2. Outbound Communication:
    • Initiate outbound calls to field contractors as needed, ensuring effective communication.
  3. Data Management:
    • Populate survey data meticulously within our systems, demonstrating attention to detail.

Requirements:

  • Display a friendly and personable demeanor on the phone, even in challenging situations.
  • Manage a moderate-to-high call volume, averaging 30-60 calls per day.
  • Quickly comprehend photographic content, following and effectively communicating instructions.
  • Possess excellent spatial reasoning skills and the ability to work independently from home.
  • Maintain a quiet work environment, free from background noise for seamless phone communication.

Qualifications:

  • High school diploma.
  • Flexibility, a results-oriented mindset, and a keen desire to learn.
  • Outstanding oral and written communication skills.
  • Adaptability to changing processes and workflows.

Technical Prerequisites:

  • Computer with Apple OS.
  • High-speed internet (minimum download speed of 40Mbps).
  • USB headset.

Apply Today:

Visit Indeed to explore this opportunity further. Act swiftly, as opportunities like these are in high demand. Secure your chance to contribute to Survey Studio’s success.

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Roadside Assistance Agent for U-Haul Moving And Storage

Posted on 06/11/2017 by | Comments Off on Roadside Assistance Agent for U-Haul Moving And Storage
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Exploring a Career as a Roadside Assistance Agent with U-Haul in Phoenix, AZ

Job Overview: U-Haul, an equal opportunity employer, is currently seeking Temporary/Seasonal Roadside Assistance Agents to work until October 1st. Operating from Monday to Sunday between 7 am and 7 pm, candidates must be available on specific weekdays and weekends. This opportunity involves providing top-notch customer service with a sense of urgency, identifying and dispatching appropriate repair services, handling escalated calls, and ensuring adherence to policies and procedures.

Responsibilities:

  1. Diagnosing mechanical issues and arranging timely service for customers.
  2. Handling incoming calls, providing technical assistance, and documenting events.
  3. Making decisions based on reason and best judgment in challenging situations.
  4. Coordinating with U-Haul service providers and reporting personnel.

Requirements:

  1. Previous call center experience is preferred.
  2. Dispatching experience is a plus but not mandatory.
  3. Consistent delivery of positive customer experiences.
  4. Strong reasoning and decision-making skills.
  5. Ability to compose detailed documentation using customer verbiage.
  6. Mechanical and automotive knowledge is beneficial.
  7. Availability to work on weekends and holidays.

Education/Training:

  • 100% commitment during the 4-week paid training is required for a successful career with U-Haul.

Additional Details:

  • Full-time position with a salary of $14.00 per hour.
  • Job location: Phoenix, AZ.
  • Exemplary attendance, written and verbal communication expected.
  • Flexible schedules available.
  • Opportunities for growth and advancement within the U-Haul team.

How to Apply:

If you are ready to take on a challenging yet rewarding role, visit U-Haul Careers to apply. Act promptly as positions are expected to be filled quickly.

Join the U-Haul team, where exceptional service meets professional growth!

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Appointment Setter for Davio Corp

Posted on 06/11/2017 by | Comments Off on Appointment Setter for Davio Corp
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 Appointment Setter Role with Davio Corp in Tukwila, WA

Role Overview: Davio Corp, based in Tukwila, WA, is on the lookout for individuals proficient in English and Spanish to join their team as Appointment Setters/Telemarketers. This role involves facilitating appointment setting for the company’s sales representatives. The job, with a $13 per hour compensation, offers a unique blend of flexibility, performance bonuses, and the potential for rapid career advancement.

Position Details:

  1. No Cold Calling:
    • The role focuses on appointment setting; no cold calling is required.
  2. Flexible Schedule:
    • Initially office-based, the position offers a flexible schedule.
    • Remote work option becomes available after 90 days.
  3. Work Hours:
    • Weekday hours: 1 pm – 9 pm or 4 pm – 9 pm.
    • Weekend availability is mandatory.

Requirements:

  1. Language Proficiency:
    • Fluent in both English and Spanish.
  2. Availability:
    • Able to work at least one weekend and four weekdays.
  3. Experience:
    • Telemarketing and sales/marketing appointment setting experience is preferred but not necessary.

Compensation:

  • $13/hour, complemented by weekly/monthly bonuses.
  • Bonuses range between $400 and $1700 per month.
  • Quick advancement opportunities within the company.

Application Process:

  • Submit your resume and a concise cover letter via email for potential interview consideration.

How to Apply: For those intrigued by this opportunity, visit Davio Corp Careers to apply. Given the competitive nature, prompt application is recommended.

Join Davio Corp for a dynamic role that offers flexibility, growth potential, and financial incentives. Apply now to secure your chance in this engaging position!

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Customer Service Representative for Housemaster

Posted on 06/11/2017 by | Comments Off on Customer Service Representative for Housemaster
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Customer Service Excellence: HouseMaster Home Inspections in Charlotte, NC is Hiring

Exploring the Role:

HouseMaster Home Inspections invites qualified individuals to apply for the position of Customer Service Representative, based in Charlotte, NC. This is a full-time opportunity with a flexible 40-hour workweek.

Key Responsibilities:

  1. Exceptional Customer Service: Delivering top-notch customer service to prospective clients is the primary responsibility. This involves engaging phone interactions and building rapport with potential customers.
  2. Information Verification: Ensuring accuracy by verifying information submitted online by consumers through inquiries.
  3. Effective Communication: Displaying excellent written communication skills and maintaining a pleasant phone persona are crucial aspects of the role.
  4. Problem Resolution: Addressing and resolving customer issues by clarifying concerns, researching answers, and implementing effective solutions.
  5. Requirements and Qualifications:

    a. Personal Attributes: Reliability, detail-orientation, self-motivation, and the ability to work under pressure.

    b. Communication Skills: Excellent telephone manner, active listening, and strong written communication skills.

    c. Technical Proficiency: Computer literacy, knowledge of PCs, MS Office, basic data entry skills, and a typing speed of about 35WPM.

    d. Experience: While previous experience as a Call Center Representative is advantageous, it is not mandatory. Real estate experience is a plus.

    e. Education: High School or equivalent; some college is preferred but not required. A minimum of 5 years of related work experience is expected.

    f. Language Skills: Fluency in multiple languages is advantageous but not obligatory.

Compensation and Application Process:

  • The offered compensation is $12.00 per hour with bonuses that may lead to over $15.00 per hour.
  • Successful candidates must pass state, federal, and criminal background checks and be at least 18 years old.
  • Interested applicants in the Charlotte or surrounding area are encouraged to submit their resumes. The first interview will be conducted via Skype.

Conclusion:

HouseMaster Home Inspections is seeking qualified individuals who embody the outlined qualities to join their team. If you meet the criteria and are looking for a fulfilling opportunity in customer service, apply now through Indeed. Act promptly; positions are filled swiftly.

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Supervisor/Customer Service for Aetna

Posted on 06/11/2017 by | Comments Off on Supervisor/Customer Service for Aetna
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Aetna presents an exciting opportunity for an individual well-versed in customer service leadership. As a Supervisor, the chosen candidate will be entrusted with the overarching responsibility of ensuring superior member performance through meticulous management of operational, quality, medical cost, claim, and resource aspects. This pivotal role requires a delicate balance of meeting and exceeding member, plan sponsor, and provider expectations, thereby fostering member satisfaction, retention, and growth.

Key Responsibilities:

  1. Leadership Excellence: Proven track record in customer service leadership with a focus on developing, motivating, evaluating, and coaching staff.
  2. Organizational Proficiency: Strong business and organizational knowledge coupled with exceptional organizational skills, capable of handling multiple priorities, tasks, and fluctuating deadlines.
  3. Interpersonal Finesse: Demonstrated exceptional interpersonal skills, professionalism, and a customer service orientation that creates a positive working environment.
  4. Performance Assessment: Regularly assess individual and team performance, providing timely and constructive feedback. Monitor performance measures, ensuring adherence to schedules and allocation of resources.
  5. Collaborative Partnerships: Develop and maintain strong collaborative relationships with internal and external stakeholders, ensuring excellent communication and resource-sharing to achieve common service center objectives.

Candidate Profile:

  • Experience: Minimum of 2 years leading claim/customer service teams, with exposure to a claim/call center environment. ACAS experience is preferred, and familiarity with IDX is a plus.
  • Education: Associate’s degree or equivalent experience is the desired educational background.

Functional and Technical Skills:

  • In-depth experience in customer service, including HMO and traditional products.
  • Proficiency in Aetna applications, strategic desktop reporting, and Microsoft Office tools, including PowerPoint, Outlook, and Excel.

Required Skills:

  • Maximizing Work Practices
  • Collaborating for Results
  • Engaging and Developing People

Desired Skills:

  • Creating Accountability
  • Driving Change
  • Creating a Differentiated Service Experience

If you are ready to take on a challenging yet rewarding leadership role in a dynamic healthcare environment, apply now on Aetna’s BrassRing portal. Jobs are filled swiftly, so seize this opportunity to shape your career trajectory with Aetna.

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Customer Technical Support Specialist Phone & Live Chat Support for eXcell

Posted on 06/02/2017 by | Comments Off on Customer Technical Support Specialist Phone & Live Chat Support for eXcell
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Customer Technical Support Specialist Role at eXcell in Phoenix, AZ

In the bustling tech support realm of Phoenix, Arizona, eXcell seeks a meticulous individual to fill the pivotal role of a Customer Technical Support Specialist. If you’re adept at troubleshooting, enjoy engaging with clients via phone, live chat, and email, and harbor a passion for delivering exceptional customer service, this might just be the role for you.

Responsibilities:

  1. Fully resolve troubleshooting, billing, and product inquiries through inbound phone calls, live chat, and email channels.
  2. Craft amazing outcomes and experiences at every client interaction.

Nice to Have:

  1. Minimum of 6 months in a Technical Support or Customer Service role, with a preference for previous Call Center experience.
  2. Ability to work from home post a 5-week training course in one of the 4 Phoenix, Arizona campus training locations.
  3. Effective communication with a diverse client base and adept documentation in multiple systems.
  4. Quick, calm, and professional engagement to understand client questions/issues and deliver solutions exceeding expectations.
  5. Critical thinking, creative problem-solving, and multitasking skills.
  6. Proven track record of consistently delivering excellent customer service.
  7. Technical savvy with a desire to learn and grow within the organization.
  8. Proficiency in PC/MAC, web browsers, and various call center ticketing/call tracking systems.
  9. Availability for a 5-day per week/8-hour per day shift between 5:00 AM – 10:00 PM any day of the week, including weekends and holidays.
  10. Completion of a mandatory 5-week on-site training course, Monday – Friday, 8:30 AM to 5:30 PM.

Perks:

  • Work-from-home opportunities with provided equipment and phone/high-speed internet reimbursement.
  • Free snacks and lunches during training.
  • A dynamic, fast-paced, and casual work environment.
  • Abundant growth and career advancement opportunities.

Discover more about this opportunity and apply at eXcell Job Portal. Act swiftly; positions are in high demand!

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