Customer Technical Support Specialist Role at eXcell in Phoenix, AZ
In the bustling tech support realm of Phoenix, Arizona, eXcell seeks a meticulous individual to fill the pivotal role of a Customer Technical Support Specialist. If you’re adept at troubleshooting, enjoy engaging with clients via phone, live chat, and email, and harbor a passion for delivering exceptional customer service, this might just be the role for you.
Responsibilities:
- Fully resolve troubleshooting, billing, and product inquiries through inbound phone calls, live chat, and email channels.
- Craft amazing outcomes and experiences at every client interaction.
Nice to Have:
- Minimum of 6 months in a Technical Support or Customer Service role, with a preference for previous Call Center experience.
- Ability to work from home post a 5-week training course in one of the 4 Phoenix, Arizona campus training locations.
- Effective communication with a diverse client base and adept documentation in multiple systems.
- Quick, calm, and professional engagement to understand client questions/issues and deliver solutions exceeding expectations.
- Critical thinking, creative problem-solving, and multitasking skills.
- Proven track record of consistently delivering excellent customer service.
- Technical savvy with a desire to learn and grow within the organization.
- Proficiency in PC/MAC, web browsers, and various call center ticketing/call tracking systems.
- Availability for a 5-day per week/8-hour per day shift between 5:00 AM – 10:00 PM any day of the week, including weekends and holidays.
- Completion of a mandatory 5-week on-site training course, Monday – Friday, 8:30 AM to 5:30 PM.
Perks:
- Work-from-home opportunities with provided equipment and phone/high-speed internet reimbursement.
- Free snacks and lunches during training.
- A dynamic, fast-paced, and casual work environment.
- Abundant growth and career advancement opportunities.
Discover more about this opportunity and apply at eXcell Job Portal. Act swiftly; positions are in high demand!