Customer Service Representative – ShopHQ
Location: Eden Prairie, MN (Work from Home or On-site)
ShopHQ, a leader in televised shopping, is hiring for a Customer Service Representative based in Eden Prairie, MN. This role offers flexibility with both work-from-home and on-site options for qualified candidates. Below is a breakdown of the available shifts and responsibilities.
Key Responsibilities:
- Customer Interaction: Handle incoming calls, addressing customer concerns related to order processing.
- Inquiry Resolution: Research and resolve customer issues, documenting relevant information in the system.
- Follow-Up Communication: Conduct outbound calls when necessary to provide updates and ensure customer satisfaction.
- Maintain Professionalism: Uphold a positive and professional tone in all interactions, ensuring a favorable representation of ShopHQ.
- Knowledge Management: Develop a solid understanding of company policies, procedures, and systems to assist customers effectively.
- Team Collaboration: Participate in team meetings and ongoing training, contributing positively to the department’s objectives.
- Additional Duties: Perform other tasks as assigned by supervisors to support departmental needs.
Available Shift Options:
- Remote Option 1:
- Sunday: 8:00 AM – 5:00 PM
- Monday – Thursday: 8:00 AM – 12:00 PM & 4:00 PM – 8:00 PM
- Remote Option 2:
- Tuesday – Friday: 8:00 AM – 12:00 PM & 4:00 PM – 8:00 PM
- Saturday: 8:00 AM – 5:00 PM
- On-Site Option:
- 4 weekdays: 11:30 AM – 8:00 PM
- 1 weekend day: 8:00 AM – 5:00 PM
Requirements:
- Must reside within 60 miles of Eden Prairie, MN.
- Excellent communication skills, both verbal and written.
- Ability to work independently and as part of a team.
For more information, visit the job listing on Indeed, and search for “Customer Service Representative” at ShopHQ in Eden Prairie, MN.
This position is ideal for individuals with strong customer service skills looking to join a dynamic and fast-paced environment.