Chat Customer Service Specialist Position in Kennesaw, GA: A Professional Overview
GC Services in Kennesaw, GA is seeking a Chat Customer Service Specialist to join their team. This position requires a blend of technical proficiency, communication skills, and adaptability to excel in a dynamic virtual environment.
Responsibilities:
- Multi-Chat Handling: Respond adeptly to up to two concurrent chats for GC clients, providing contact completion and alternative solutions for callers.
- Customer-Centric Approach: Handle customer chats courteously and professionally, regardless of difficulty, to ensure customer satisfaction within client guidelines.
- Meeting Commitments: Attend regularly scheduled video conferences for team meetings and one-on-one coaching, demonstrating commitment to professional development.
- Performance Focus: Maintain concentration to meet performance goals and react positively to an evolving work environment.
- Collaborative Work: Foster good working relationships with supervisors and coworkers, ensuring a positive and productive atmosphere.
- Safety Awareness: Work safely without posing a threat to oneself or others, adhering to attendance, punctuality, and break requirements.
Qualifications: Education:
- High School Diploma or GED is mandatory.
Experience:
- Six months of customer service experience preferred.
Computer Experience:
- Proficiency in personal computers, with a preference for MAC use.
- Typing speed of 35 wpm with 95% accuracy required; 45 wpm preferred.
- Ability to troubleshoot basic computer issues and internet connectivity.
Skills & Abilities:
- Communication Proficiency: Strong command of business English, spelling, and punctuation, with clear and effective oral and written communication skills.
- Problem Solving: Ability to define problems, collect data, and draw valid conclusions in a fast-paced environment with limited information.
- Professionalism: Maintain confidentiality, provide quality customer service, and work professionally with difficult or emotional customers.
- Adaptability: Be flexible and quickly adjust to changes, remaining alert during low call-volume periods.
- Efficiency: Conduct data searches efficiently and maintain a well-organized work area.
Work From Home Requirements:
- Hard-wired internet connection with a minimum speed of 10 mbps download and 5 mbps upload.
- Distraction-free workspace, ensuring a professional and productive environment.
All job offers are contingent upon the successful completion of drug and background checks. To apply, visit GC Services Careers. Remember, opportunities fill quickly, so act promptly.