Job Opportunity: Bilingual Part-Time Sales Representative (Work from Home)
HSN is seeking a dynamic and bilingual Sales Representative for a part-time, work-from-home position based in St. Petersburg, FL. This role offers the opportunity to engage with HSN customers, guiding them through their shopping experience in both English and Spanish.
Role Overview
As a Sales Representative, your primary responsibilities will include:
- Assisting customers with their purchases and providing product recommendations.
- Engaging customers in a personalized shopping experience.
- Answering inbound sales calls with a focus on customer satisfaction and sales optimization.
Daily Responsibilities
A typical day might involve:
- Handling high volumes of English and Spanish inbound calls.
- Maintaining a quiet, professional remote workspace.
- Demonstrating active listening to fully understand customer needs.
- Using an enthusiastic tone to create a positive shopping experience.
- Promoting additional products and closing sales while building rapport with customers.
- Taking initiative to meet sales goals and performance indicators.
- Participating in team meetings and maintaining communication with colleagues via email and instant messaging.
- Adhering to a structured work schedule, including scheduled break periods.
Key Qualifications
HSN values the following traits in their team members:
- Agility and Innovation: Ability to adapt to a dynamic environment.
- Customer-Centric Approach: Focused on delivering exceptional service.
- Collaboration and Results-Driven: Works well within a team and meets targets.
Required Skills and Experience
Applicants must meet the following criteria:
- Residency in Pinellas, Hillsborough, or Pasco Counties, Florida.
- High school diploma or GED equivalent.
- Standard telephone service with a wired jack near your computer (727 or 813 area code).
- Previous experience in sales or customer service.
- Strong PC skills, including proficiency with the internet, Microsoft Windows, and Outlook.
- Strong communication and organizational skills.
- English/Spanish fluency.
- Ability to create an engaging and positive customer experience.
Work at Home Requirements
HSN requires that Work at Home Representatives have the necessary system setup, including:
- A computer and headset that meet HSN specifications.
- High-speed internet connection (satellite, wireless, or dial-up not acceptable).
- Standard copper line phone service from a local provider.
Why Join HSN?
HSN offers a unique blend of retail, television, and eCommerce in a collaborative and engaging work environment. Employees benefit from:
- Competitive health and retirement plans.
- Merchandise discounts.
- Volunteer days and professional growth opportunities.
For more information or to apply, visit HSN Careers.